TV Support

Twin Lakes TV App Troubleshooting

The Twin Lakes TV App enables you to view Live TV, Cloud DVR recordings and more on your streaming devices, including the Amazon Fire Stick, Roku, Google Chromecast, Android/Apple Smart Phones, Tablets and more. It eliminates the need for traditional set top boxes in your home – allowing for a full in-home streaming experience.

Streaming Video Support

Getting Started

Download the “Twin Lakes TV” app from your applicable streaming device. You will be prompted to enter your username and password on the next screens.

Your username and password will be provided by the Twin Lakes Customer Service Team when you sign up.

Once complete, you are ready for TV streaming!

For a list of support devices, see the FAQ for “What devices support Twin Lakes TV?” below.

You can use the Twin Lakes TV App on:

  • iOS Mobile Devices and Tablets (iPhone, iPad) — Apple Store
  • Roku Devices Roku Store
  • Amazon Fire TV Devices (Firestick, Fire TV Cube, etc.) Amazon Store
  • Android Mobile (Samsung Galaxy, Pixel4, etc.) Google Play Store
  • Android TV (Nvidia Shield TV, TiVo Stream, etc.) Google Play Store
  • Smart TV (Running Android TV, Roku TV, Fire TV)
  • Google Chromecast  Google Play Store
  • Approved Twin Lakes Set Top Boxes (Amino and Specific Entone Models)

We continue to work on adding different device types to support the Twin Lakes TV App. As more devices become supported, this list will be updated.

With the Twin Lakes TV App, you can watch up to 3 streams simultaneously at no additional charge. If you would like to watch more streams at one time, upgrade to watch up to 10 streams simultaneously for only $9.99/mo! Contact your local Twin Lakes office to upgrade today!

Twin Lakes Cloud DVR provides up to 100 hours of DVR storage with a 120 day retention period.

You must be connected to a Twin Lakes broadband connection to watch the Twin Lakes TV App. You can still manage all Cloud DVR recordings from the TV App when away from home, but watching any type of content is only available when connected to your Twin Lakes broadband connection.

We recommend having our 500/500 Mbps broadband speed package for the required bandwidth for streaming on your device. This package is recommended because it will ensure a smooth, high-quality viewing experience. The higher your download and upload speed, the less likely you are to experience buffering while streaming. Twin Lakes offers speeds up to 10 GIG (10,000 Mbps) to provide the best streaming experience for you and your family.

How do I stop my streams from buffering?

Buffering most commonly happens when you do not have enough broadband speed to download the amount of data needed to play a video, causing a stream to pause and buffer in order to prevent lag.

What causes buffering?

  • Slow internet speeds (Twin Lakes offers speeds up to 10 GIG – make sure you have the speed you need!)
  • Weak or degraded Wi-Fi signal due to signal interference
  • Other users on your internet network using up all of your bandwidth

How to minimize buffering while streaming:

  • We recommend having a minimum of our 50/50 Mbps broadband speed for the required bandwidth for streaming on your device. However, the higher your download and upload speed, the less likely you are to experience buffering while streaming. Twin Lakes offers speeds up to 10 GIG (10,000 Mbps) to provide the best streaming experience for you and your family.
  • If possible, hardwire your devices where available.
  • Pause the video for a moment to allow data to build.
  • Limit the number of active devices in your home, close any background downloads and apps.

If you are still having problems with the Twin Lakes TV app, we offer 24/7 Technical Support and are happy to assist you.

Steps on Troubleshooting the Twin Lakes TV App

Below you will find some of the most common troubleshooting solutions to solve problems with streaming. This guide will demonstrate troubleshooting on an Amazon Fire TV Stick, but these processes can be done on almost any streaming capable device.

Clear cache and force stop the app

Cache is data that the app temporarily stores on your device while it is operating. When an app stops working correctly, one of the most common causes is a corrupted cache. Here is how to clear the cache data from the app.

  • Press the Home button to return to the Amazon Fire TV home menu.
  • Navigate to the Settings menu.
  • Select the Applications menu.
  • Select Manage Installed Applications.
  • Select the “Twin Lakes TV” app
  • Select Clear cache.
  • Select Force stop
  • Launch the “Twin Lakes TV” app

Check for updates on your device

  • Press the Home button to return to the Amazon Fire TV home menu.
  • Navigate to the Settings menu.
  • Select My Fire TV.
  • Select About
  • Select Check for System Update
  • Update device if available
  • Launch the “Twin Lakes TV” app

Uninstall and reinstall the app

If the previous two steps have not resolved your problem, one final thing you can try is deleting all data for the app altogether and downloading it again.

  • Press the Home button to return to the Amazon Fire TV home menu.
  • Navigate to the Settings menu.
  • Select the Applications menu.
  • Select Manage Installed Applications.
  • Select the “Twin Lakes TV” app
  • Select Uninstall

Press the Home button to return to the Amazon Fire TV home menu.

  • Navigate to Search menu
  • Search for “Twin Lakes TV”
  • Download and launch the ”Twin Lakes TV” app

STB Troubleshooting Steps

  • Verify that your set-top box is powered on. A Blue light should be lit on the front of your box when it is powered on (Red light indicates power is off or in sleep mode). If not, you can turn it on with your remote control. Simply press the STB button and then the POWER button on your remote.
  • Check power to equipment – Verify the electrical outlet has power and the correct power cord is securely plugged in to TV, set-top box, etc.
  • Check cables and connectors – Make sure all cords and cables from set-top box to TV are securely plugged in.
  • Reboot the set-top box – Unplug the black power cord from the back of the set-top box for 10 seconds and then plug it back in. When you see a picture on your TV screen, the reboot is complete.
  • Verify TV is on the correct input. Simply press the source/input button on the TV remote until you see a picture.

Traditional Video Support

Click here for our Traditional TV Services Overview User Guide. 

Twin Lakes’ remote guides are available below. To get to know your Set Top Box TV Remote better, choose the guide that depicts your specific remote below.

How to use your URC 4 TV Remote
How to use your Nova TV Remote
How to use your Pulse TV Remote 

Volume Tip: The TV has a Volume Control and the STB (Set Top Box) has Volume Control. If the STB is set low, then the TV volume will have to be set high in order to hear. If the STB is set at 0, then the TV will not have any volume.

Possible Solution(s):

  • Please try changing the batteries.
  • If the remote is not turning the tv off, please refer to the quick setup on the back of the remote. Which is:

*Press and hold SETUP until LED light blinks twice
*Press a mode key (TV)
*Press and hold OK key.

Possible Solution(s):

-Hit the STB button located near the top of the remote. This will allow you to perform set top box functions, such as changing the channels and pulling up the guide.

If the remote is not turning the tv off, please refer to the quick setup on the back of the remote. Which is:

*Press and hold SETUP until LED light blinks twice
*Press a mode key (TV)
*Press and hold OK key

Possible Solution(s):

-Ensure that the STB (Set Top Box) has a blue light, if red the STB is not fully powered on. Please press STB button, followed power on your remote until blue light is on. If the TV goes off please manually turn on the TV. This can be done by pressing TV followed by the power button on the remote. Please switch back to the set top box by hitting the stb button.  If the blue light is on and you still have no picture, ensure the TV is on the correct input and the cable(s) are plugged in securely to the TV.

Possible Solution(s):

-Press the CC button on the remote until you have filter it to an option that displays the closed captioning, or this can also be filtered to off.

Press the STB button and Volume + to confirm the STB volume is all the way up. Then adjust the TV volume as needed. If this does not resolve the issue, please contact Technical Support at 931-405-3310 or email us at Support.

Possible Solution(s):

-While you have the guide open, press the guide button again. There will be a channel filter under the preview of the picture on the left-hand side of the guide. Continue to press guide until this shows subscribed. This will display the channels you are currently paying for.

TV Support: FAQs

Please visit the Technical Support page for contact information and troubleshooting solutions.

We currently offer over 200 channels on our Twin Lakes TV Service. This includes family, music, premium movies, sports, local channels and more. To learn more about our TV Service, please click here or contact your local Twin Lakes Office.

Twin Lakes offers Watch TV Everywhere, Cloud DVR, High Definition channels, Local Channels, Premium Movie Packages, Family Channels, Worry Free Plans and more. To see our packages and pricing, click here.

To find out if Twin Lakes TV is available at your home or business, contact your local Twin Lakes office today.

Yes! Twin Lakes offers Watch TV Everywhere. This allows you and your family to watch programs on your laptop, PC, tablets, smartphone, and more – anywhere that you can receive an internet connection. Enjoy access to over 70 channels! Best of all: It’s FREE with your Twin Lakes TV service! To learn more about getting registered, click here.

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